My replacement link has expired

[Stephengg]

My Nest thermostat (less than four months old) died. I was sent a link for a replacement but this has expired. Can't get through to customer services. Help please

[EdwardT]

Hi Stephengg,

Thanks for reaching out. I'm sorry to hear that you're having an issue with ordering your replacement. Could you share the case number of your interaction with our team so I could investigate further?

Thanks,

Edward

[Stephengg]

It's 6-5816000033214.  I hadn't realised that I had only 72 hours and was away when the email came in

[EdwardT]

Hi Stephengg,

Thanks for the response.  We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[EdwardT]

Hi Stephengg,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Edward