My thermostat does not have any numbers/letters

[rgaila]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster:  Pablo Cardenas 8125 

My Trane thermostat does not have any numbers or letters. 

Can someone help, thanks in advance. 

[rgaila]

Hello Pablo,

Thank you for reaching out to us and welcome to the community! We're happy to hear your home is a Nest one. I understand wiring issues can be complicated, but I'm happy to look into this with you. 

Since we are unfamiliar with Trane's wiring setup, we'd suggest reaching out to their support team for guidance. You can also use the Compatibility Checker to see if your system is compatible. Then, if it is I would suggest using this article to help identify the different wires. If you're still having troubles after that, I would suggest contacting a pro to come out to help you with this since I know that the Nest thermostat is not compatible with stranded wires, every wire has to be connected to the Nest Thermostat system.

Please let me know if you have anymore questions or concerns as I'm happy to help.

-From Garrett DS, Community Specialist.

[LRB]

I need help with my nest thermostat it won't activate

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble with getting your device activated, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake