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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4519 Views
  • 0 replies
  • 5 kudos

Resolved! Nest thermostat Routine

Here is what I am trying to accomplish I have Home and Away setup(motion) how I want it, I have a separate game room from the main house. I have teenagers that can't remember anything and live in South Dakota so I have to turn it down when not in use...

Aarik by Community Member
  • 252 Views
  • 1 replies
  • 0 kudos

Nest thermostat compatibility

Compatibility chart says system is compatible. Electric Heat pump with emergency heat. But during setup I get a message that Nest is not compatibility. I put the E wire to W without jumper and O to o/b in nest. Others as marked.Existing wiring on TH4...

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DKM by Community Member
  • 386 Views
  • 12 replies
  • 0 kudos

replacing thermostat

Hi all, My google thermostat 3rd gen which is less than a year old lost connection to the wifi. After following the troubleshoting I contacted google and they sent me a new thermostat. This is where the problem starts. I deleted the old thermostat fr...

rbessa90 by Community Member
  • 317 Views
  • 6 replies
  • 0 kudos

Thermostat setting

HiI've just moved into a house with a Nest Learning Thermostat. I want to control the schedule myself so have turned auto-schedule off. I would like the heating to come on for an hour in the morning so I've set a temperature in at the required time b...

Dixie8823 by Community Member
  • 240 Views
  • 4 replies
  • 0 kudos

Nest learning thermostat

I’m not pleased with my purchase regarding this device. I’m a HVAC technician and have 35 plus years of experience. I purchased my thermostat through Home Depot, I made sure it was compatible with my system functions prior to purchasing it, after ins...

Gopro by Community Member
  • 143 Views
  • 1 replies
  • 0 kudos

Heatlink not working

Would appreciate your help. Recently moved into a new home that has a 3rd gen Heatlink. All was working fine until yesterday. Heatlink completely not working and no hot water or heating. Not great timing! No light on the Heatlink and won’t switch hea...

Chloe2023 by Community Member
  • 169 Views
  • 3 replies
  • 0 kudos

Customer Service - no response

Hi, I need to speak with someone regarding my Nest Thermostat, it was working perfectly but then it lost the ability to connect with the Wifi. It still functioned via bluetooth, however now it is completely broken. It constantly powers down and state...

C wire not detected following factory reset

North AmericaNest thermostat Lennox single-stage heat pumpSix wires Y-C-W-G-R-*O/BAre the power breakers on and are you receiving power to your home? YeaAre all the wires firmly seated into the terminals? Yes (No loose, or exposed wires)Do you see an...

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SamIAm1 by Community Member
  • 495 Views
  • 8 replies
  • 0 kudos

Install help with wiring

Hi have a trane thermopump for heat & ac and backup electric furnance for when really cold here is my wiring on the old themostatoutside and inside has a different label letter (I'm guessing outside for conventional and inside letter heat pump)not su...

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