N262 error after power connector install

[Cap2x84]

I’d had this nest thermostat for a while now and it would say no power from time to time. I finally got a power connector and installed it. I have 4 wires on my thermostat R, Y, G, W. 
in my air handler there is R G T C C C. 
the unit is working. But I’m getting the n262 error

[zoeuvre]

Hi Cap2x84, 

Thanks for reaching out to us, and I'm sorry to hear about the situation. I'd like to take a look at this for you. 

The N262 error means a C-wire is recommended. To check more on this, could you send us a photo of your thermostat wires to the Nest Thermostat Base and a photo of your HVAC control board where the other end of your thermostat wires are connected?

I'll look forward to your response. 

Best,

Zoe

[zoeuvre]

Hi there, 

I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.
 

Thanks,

Zoe

[zoeuvre]

Hello Cap2x84, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Regards, 
Zoe