Nest 2nd Gen losing connection

[Blades]

Hi my 2nd gen nest thermostat has started losing connection to the internet ( according to the nest app) the battery is at 3.92 and my router indicates it is connected to my network but it still loses connection several times a day . I tried restarting the nest and also doing a factory reset but the issue still persists. Dos anyone have any other solutions or could it be just due to the age of the unit which is 8-9 years old now 

thanks 

[Frustratedddd]

UK - USA?

[Blades]

I’m in Canada

[Frustratedddd]

The 2nd Gen stats are pretty robust, but could be the wifi chip failing.

I can only suggest reset Network, but do that twice in the reset section, and a restart in that section also. Do all 3 operations after each other.

[Blades]

I have already tried that with no success 

[Frustratedddd]

OH dear, in that case you could be spending out on another unit sadly.

[Blades]

Yes that’s what I was thinking also, but thought I should ask here just in case

thanks for your help anyway 

[Frustratedddd]

A couple of things I forgot to mention. Make sure your connected directly to the router, not a hot spot/extender. Have you any new appliances at all, ie microwave wifi equipment etc., and the other try on 2.4 not 5ghz.

[Slm]

Same issue for months now.  Following for a fix.