Nest App offline thermostat

[JosieMill]

Hi, my Nest app has been connected to the thermostat fine until 3 days ago. It says it's offline but the thermostat is online.

I've uninstalled, reconnected, tested, etc. And again today it's offline.

What other steps could I take to resolve?

Many thanks

[Jhonleanmel]

Hi JosieMill,

Thanks for posting.

A few questions: other than the app showing it as offline, are there other issues with the Nest Thermostat not functioning as expected? Is this issue isolated on the app only?

Best,

Mel

[Jhonleanmel]

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel