09-27-2022 03:17 PM
For the past few months, my Nest app has been signing me out more or less after each instance of using the app. If I use it in the morning and go back to the app an hour later, it will have signed me out. This creates quite a nuisance for user friendliness.
09-28-2022 08:09 PM
No one else is having this issue?
10-02-2022 09:09 PM
Surely, I’m not the only person with this issue.
10-05-2022 08:56 AM
Really, no one else?
10-15-2022 07:46 AM
Hi justonwo,
Thanks for the information. I'd like you to check these to your phone settings which also affects your Nest App's performance.
For Android device:
For iOS device:
If possible, or someone from your home member devices, try installing and logging in to the Nest App and check if the app works with no issues. Then, monitor it and keep us posted on how it goes.
Best regards,
Mark
10-10-2022 09:06 PM
Still seeking help. No one from Google/Nest?
10-12-2022 09:17 AM
Hello justonwo,
I'm sorry for the delayed response. We appreciate you trying to find a fix by contacting our Technical Support Team about the Nest app. Let's find out more about what happened.
A few questions:
Looking forward for your response.
Thanks,
Mark
10-13-2022 03:41 PM
1) iPhone 12 Pro.
2) Latest iOS, though this has been an issue across multiple versions.
3) Latest Nest app version, though this has been a problem for months. I always keep apps up to date.
4) Have not tried on another device. Don’t have one.
10-18-2022 07:51 PM
Hello??? It would be nice to resolve this issue in a reasonable timeframe.
10-28-2022 12:59 PM
I answered your questions. Can you please help me??
06-02-2023 06:34 AM
I am having THE SAME issues - you are NOT ALONE! I am using a Surface Pro 6 tablet and Windows 11 operating system. The app is OPEN and when I switch tabs to see the camera view, Nest signs me out and makes me sign back in - this happens SEVERAL TIMES A DAY. When I use my Android Galaxy S22, the page loads in 2 seconds without making me keep signing in. Sometimes while I'm waiting for the Surface page to load, I use my Android to see who is at my door or on my property. By the time the Surface app loads, they are long gone. I would LOVE to know what to do to stop this from happening - its ruining my otherwise good experience with Google's Nest products.