09-17-2022 02:16 PM
I have done all the trouble shooting, restarting device, apps, wifi, and cannot get my Nest to find any wifi. I heard it could be a chip issue. How do I get a new device. This is a 6 month old device in a home that I just moved into.
Is there a phone number for tech help or warranty help?
I have the box with serial number.
Thanks,
09-18-2022 08:20 AM
Do you get an error or numeric code in the Nest app? Try these steps:
09-20-2022 06:21 PM
09-20-2022 06:23 PM
Yes. Still no Wi-Fi connection. Shall I call for support?
09-20-2022 08:45 PM
Hi JPalm,
Thanks for the update. Are you getting any messages when your Nest Thermostat is looking for Wifi networks?
Thanks,
Edward
09-26-2022 04:25 PM
Best.com/m15. It does not find my Wi-Fi at all. Reset everything.
09-28-2022 10:14 AM
Hi JPalm,
Thanks for the response. M15 errors usually occur when you interact with the Nest thermostat after you started a new pairing session but didn't finish it.
The pairing process may seem like it's completed once you've set up the Wi-Fi connection and Thread, and added the thermostat to the account. However, the setup needs to be finished in the Nest app. Please try the following steps:
Let us know how it goes.
Thanks,
Edward
09-28-2022 05:09 PM
Thanks but I can’t pair it at all. I get w/5 network error. My Wi-Fi is T-Mobile gateway 5g.
09-29-2022 10:07 AM
Hi JPalm,
Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.
Thanks,
Edward
09-30-2022 10:19 AM
Hi JPalm,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
Thanks,
Edward