Nest Sensor won’t connect (saying already associated to another account)

[lgrizzaffi81]

Hi,

I was having issues with the Nest App for my thermostat so I had to delete the app and do a factory reset on my thermostat which worked.  However I cannot add my sensor back.  Every time I try to add it, it says I can’t because it’s associated to another account.  I only have one account though.  I saw you can do a factory reset on it but the sensor doesn’t even pull up in my account settings so I can’t do that.  I took out the battery for and put it back in after 5 minutes but it didn’t work.  Any ideas!  Again each time I try to add the product it just says error, associated to another account.  

[1986lindseymari]

Did you ever get this figured out? I am having the same issue.

[Jhonleanmel]

Hey folks,

Thanks for posting and sorry for the delay ― let's get this sorted out.

Give these steps a whirl

1. Unpair and pair the sensor back to the account. Here's how: Remove a product from your account
2. Make sure that you are not seeing the Nest Temperature Sensor in your app before trying to pair it back.

Let us know how it goes.

Best,

Mel

[Jhonleanmel]

Hey everyone,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake