Nest Thermostat 1.4- Display too dim to read in low light

[McClannon]

Recently installed Google Nest Thermostat. The thermostat functions correctly, but over last few days the display setting has changed and is almost unreadable in high light setting. In order to read thermostat I must shine a light on the thermostat to increase the display brightness. How can this be corrected?

Model: Thermostat-1.4. Software version: 1.1-11

[EdwardT]

Hi McClannon,

Thanks for reaching out. I'm sorry to hear that you're having an issue with the brightness of your Nest Thermostat. You can adjust it by going your thermostat's Settings > Equipment > Brightness. You can select low, medium, high, or auto.

If you have a Nest Thermostat E, brightness is adjusted automatically.

Thanks,

Edward

[McClannon]

Thank you for the response.  Unfortunately, this Nest model does not have a brightness option under the equipment settings.  

Nest Thermostat 1.4 (2020)

[EdwardT]

Hi McClannon,

Thanks for the response. Just to clarify, is the display's brightness lower than usual? To isolate the issue, could you try rebooting your Nest Thermostat?

Thanks,

Edward

[McClannon]

The thermostat is bright and readable in low light setting.  When overhead lights are on (brighter), the display is dim and unreadable.  

The thermostat has been reset multiple times as well as a factory rest and reconfigured.  

[McClannon]

Lights Off (low light setting)

Low light setting

Lights on (high light setting)

High light setting

[EdwardT]

Hi McClannon,

Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[EdwardT]

Hi McClannon,

I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist you.

Thanks,

Edward

[EdwardT]

Hi McClannon,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[McClannon]

Yes, I submitted the form with the above details of the issue.

[Markjosephp]

Hello there,

I wanted to stop by and see how I could help.

Thanks for helping here, Edward.

We appreciate your effort, @McClannon. We haven't received your form yet. Could you please complete another form using the same email address as your Community profile? I'll look forward to your response.

Regards,

Mark

[EmersonB]

Hello everyone,

@McClannon we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

I appreciate the help, Mark and Edward.

Best,
Emerson