Nest Thermostat - Backplate

[chrisferrisuk]

Backplate not receiving power. I have fault found that the thermostat works when charged. There is power to the back plate. the back plate is fault. The backplate model # 3.2. Thermostat display is 2.8

Anybody know how to just order a backplate.

[george_t]

Hi @chrisferrisuk. I'm sorry to hear you're experiencing this issue, but we'll sort this out together. Let's start with a few questions:

What type of Nest thermostat do you have?
Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many thermostats do you have?

[george_t]

Hi @chrisferrisuk. Did you manage to check out my last message?

[AlexD]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.