Nest Thermostat E - Not connecting/W5 Error

[Beavs14]

Hello!

My thermostat E is no longer connecting to WiFi. I cannot connect it to try and do an update. It is showing the W5 error. I have restarted, reset and checked everything. It still will not connect. It won’t even bring up any networks. Tried typing the network in…doesn’t work. I just need a replacement. Sounds like this has been a major issue for a lot of people.

Thanks!

[ai]

Hi Beavs14,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 0-5421000032071.
Kindly,
Ai

[Jake]

Hey Beavs14,

I just wanted to reach out and ensure you are being helped? Please let me know if you have any trouble seeing the email from our Team.

Best regards,

Jake

[Jake]

Hey Beavs14,

Its been a few days since the last reply. I am going to lock the thread at this time, and if you have any questions. Please feel free to create a new post at any time. 

Best regards,

Jake