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Nest Thermostat Scroll Ring not responding

rgaila
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Chris Jochum 

The scroll ring on my Gen 2 Nest Thermostat has stopped responding.  I have tried the reboot process and checked wires but I still cannot operate the menu options.  The click option works but I cannot move the ring to select from the menu.
 
1 REPLY 1

rgaila
Community Specialist
Community Specialist
Hi Chris and User 13611128016749558385, 
 
Sorry to hear about your dial lock issues. I can totally understand how frustrating this is for you. Let's work on this together. 
 
Can you let me know the following details? 
  • The make and model of your Nest Thermostat (or E/Learning) 
  • When, where, and in which country you purchased your thermostat 
  • When the issue started happening 
  • Any error messages on the display or the app 
I look forward to both of your responses and hope we can figure this out together. 
 
-From Ai, Community Specialist.