Nest Thermostat Set Up Issue

[MomMargie]

Followed all instructions with no problems. Got to the end and received an SSO error message. Help content advised to remove device and added back again. When I try to add it back it says unable to locate device. Help

[JenniferV]

Hi MomMargie,

Thanks for reaching out. Let's sort this out.

A few questions: is this a first time setup? Do you have a C wire? Could you please share a photo of the wiring on your current thermostat? 

Thanks,

Jennifer

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Jennifer.

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie