10-14-2021 04:32 PM
Hello, my Nest Thermostat gen 3 all of a sudden can’t find any wifi networks. It is giving me a W5 error code. I followed all the reset procedures on the help website but nothing seems to have worked. What else can I do to try and fix the problem? Is there something wrong with the nest itself and I need a replacement?
10-14-2021 06:20 PM
Same issue here
10-15-2021 03:49 AM
Faulty WiFi chip 99% of the time
10-15-2021 04:11 AM
So I guess that would mean I have to get a replacement then.
10-15-2021 04:18 AM
I would try reset Network, and do that twice while in the reset section. Then still in the reset section, restart. Keep in the reset section doing the 3 parts. Failing that, you have a faulty chip.
UK?
10-15-2021 05:49 AM
No I am not from the UK. I’m located in the US in New York. But thanks I will have to give that a try and see what happens.
10-20-2021 10:43 AM
Did it work? Been struggling with the same problem for days
12-19-2021 02:50 PM
they have an issue, you need a replacement. the wifi chip burns out in these. ive had two go down that were both purchased a year ago. after google bought nest its one thing after an other honestly