Thermostat has been working well until today. Now the heat won't come on. Did a reset, that did not help.
When I adjust the temperature a green leaf shows up and says in 1.5 hours, then says until 21:00. It's -4C outside, by 21:00H my pipes will be frozen. Support web site says they are open but all channels of communication are greyed out and unavailable.
Can anyone help?
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This does seem to work, except when I've tried this, instead of turning off the thermostat when not needed, my electric/gas bills have skyrocketed. Almost more than doubled,compared to prior when I wasn't having any problems. I really feel that it's due to a major software problem that kicked in. Since so many people who have this Nest thermostat have only been having this problem within the past six odd months. With all these complaints that have come through, you'd think Google Nest associates would do something, but it just seems as if they're only ignoring it.
I don't know. Sadly, itappears that Google doesn't seem to care. So many Nest users have been complaining about this problem for almost over six months, and nothing has been done. Everybody has been having this problem in recent months, and has attempted to try every single route to fix/adjust this thermostat, myself included. It works for a bit, maybe a few days, then quits again. I think that they need to do a recall and replace ALL of our thermostats!!
Same here. Once reach set temperature, it won't turn on though the current temperature falling. It started today. I took the nest face off the board and then it works. Then agan it does not work. To run heat, I manually turn off heat and on. What's the point? During my sleep, who is going to do it? Here in Canada temperature is dropping to -18C. Will see tomorrow if continue like this, will buy more reliable brand. Also will share this experience thru Facebook, wechat, whats app. This is unacceptable. How many people have same issues. Nothing told from Google.
Had all the same issues as well and this does appear to be a firmware issue and google is not being forthcoming on the problem. Spent 2 days trying to get heating to work would only heat to emergency setting. Release 6.2-22 is the problem. Today looked at my nest app and the thermostat is working!!! Release of firmware is showing 6.1.1-21. I didn’t do anything to get this to rollback. I suspect that google may be trying to fix this without acknowledging the problem.
I contacted help centre via phone. I did everything such as factory reset and ppls recommendation before I talked to the customer staff. I have not had a chance to talk to technician but concerns and suggestions via customer staff. Final solution they gave me is to buy a new one. I spent over an hour to have a conversation. I spent almost 2days to fix it. This is how Google treat customers. Lastly the machine is working fortunately 3 hrs after I talked to customer service. My version has not been changed though. Thank you for your reply.
I have 2 nest ecobee themostats. One is working well, the other will not heat past the safety temperature. Very dangerous in an 1800 home with hot water heat radiator heat and orignal windows with a -11F temp outside with -25F windchill. I have increased the temperature in the second zone, but the zone that is not working still fluctuates between 45F and 46F. Any ideas on how I might be able to do, remotely if possible, to kick the non working themostat into gear without calling someone to replace the thermostat? The software is 6.2-22 and battery is at 3.86 volts. Backplate is 7.2 and display 4.8. I have had it less than 3 months.
I have an issue with mine as well. However I don't think it's my Nest Thermostat. Mine started acting up at the end of November about a month after I started my heat up. I'm on Natural gas. How mine is acting up is similar to what everybody else is experiencing but mine actually tell my HVAC to turn on which it does but it won't ignite. Now if I leave it off for a few hours it will work mostly. However yesterday it stop working and I can't get it to turn back on. I have done what everybody has suggested. I did a factory reset and still the nest tell the hvac to activate heat I hear the hvac turn on and try to ignite but it doesn't. I just tried to switch to my old thermostat and the same thing happens with it. And this is why I think something else is wrong a dirty sensor of bad igniter. The problem is this unit is only a little over a year old. I already had somebody come and take a look at it and they say nothing is wrong. That it has to be my Nest thermostat. At this point I don't know what to do. I have kids and it was snowing.
Same f(*&ing problem. I have 2 nest thermostats that have been working fine for a couple of years. One showed it was orange and heating up to the temperature, but the heat was not turning on. Installed an old manual thermostat - everything works fine. I switched the faulty nest to the other location with the working next, and it didn't work their either, so the problem is definitely in the thermostat. $ down the drain and replaced with a $50 programmable thermostat.
Our heat stopped coming on the other day. We figured it was a furnace problem and hit the reset button on the furnace. But after a short time, the heat turned off again, and then after that even hitting the reset button didn't do anything. A technician from the fuel oil company came out and suggested that the problem was in the Nest thermostat. He said we don't have a third wire (C-wire??). Now the problem seems to have resolved itself for now, but should we have the third wire installed? If it happens again, reboot Nest?
I have the Gen 3. I had a weird issue early January where the heat pump compressor wasn’t turning off when the Nest turned the heat off, even though the fan inside did turn off. It was a serious safety issue. The HVAC company couldn’t find anything wrong to cause it. I haven’t noticed that happening again, but over the past two days my electric usage has been through the roof. I noticed the the Nest showing a ”Delayed for“ with time and turning the heat off early. If I manually turn it up it would flash delay then disappear. Then the current temp jumped up sometimes. After about 4 hours with Google support moving wires where they probably shouldn’t be, going out to turn the power off many times… now it shows “Starts in” with a time every single time the system comes on. It seems this made the issue worse. Their end result was to say both of those messages are bad and that there must be a problem with my heat pump, even though it’s regularly serviced.
I have experienced many of the same symptoms described here. I have several short term rentals and suddenly, starting in October each of the their Nests failed to turn on the furnace. So far, the only fixes I have found to work are resetting the thermostat (which seems to temporarily work on some of my systems) and turning off the safety temperature. Once I turn the safety temp to off, then the furnace will turn on. I have since turned on the safety temperatures and things are still working. Fingers crossed that it holds up.
Mine has never worked properly. I don't mess with the thermostat but what happens is my heater or AC will stop working, I'll look at the app and it shows a temp that is not what I want. I've learned to turn it off in the app and then back on and it works fine. This is not an acceptable solution for many reasons but mainly because I can't leave my house for the night without checking the thermostat in the app EVERY FEW HOURS to make sure my fur babies don't freeze or have a heat stroke. I feel like my life is beginning to revolve around making sure this system is working - that ain't living!!
@Hug3kids I'm in the same boat.... I just had a brand new Lennox machine installed I'm running Software 6.2-22 and it will be good for a week and then it will stop... Luckily I got a service contract with the company that installed it... But today I'm going to take back the Thermostat and buy and ECOBEE... We've had the company out 3-4 times in the past month and it's just becoming bothersome with a brand new system. It's RIDICULOUS that Google cannot fix this or thinks there's bigger issues than people without heat in the winter months...
I spent close to 5 hours on chat with tech support over this issue. In the last few minutes of the chat, it was finally acknowledged that a contact had failed (not a bad connection, a failed component), possibly during a power outage, and support was asking me to try a (very risky!) alternative wiring scheme. I declined that experiment and was sent a replacement, which I have not installed due to my renewed appreciation for the reliability of "KISS".