Nest Thermostat displays wrong time

[Vsanche6]

Issue: Nest Thermostat is displaying two hours behind. Resulting with scheduling being delayed.

Troubleshooting steps attempt:

Update Address, Restart Thermostat, factory reset thermostat.

NOT ABLE TO UPDATE TIME MANUALLY.

Bought the device 3 days ago and the Issue persist. HELP PLEASE

 Model: 1.4

Software: 1.1 -11

[Kmax]

I’m having the same issue and have tried everything to find and or get help with this issue. So far, no luck. 

[Houptee]

Is it connected to your WiFi internet?

And when it connects check for software updates if it doesn't automatically tell you there is a update.

[Kmax]

Yes, it is connected to wi-if and I have checked for software updates.  I’m beginning to get frustrated. Apparently it is impossible to speak with a tech support person from google

[Houptee]

If the time is incorrect, update your zip or postal code in the Nest app.

1. Open the Nest app
2. Tap Settings and then Home info and then Address.  Update zip code.

Note: If your thermostat isn't connected to Wi-Fi, you can set the date and time manually. You can only manually set the date and time if your thermostat isn't connected to Wi-Fi.

[EdwardT]

Hi folks,

@Houptee, thanks for the help!

@Kmax, how's it going? Were you able to try the steps provided by Houptee? Let us know if you're still experiencing this issue and we'd be glad to assist you.

Thanks,

Edward

[Vsanche6]

I am not able to connect the thermostat to the Nest App, it sends me to the google home app, after updating the zipcode 

Troubleshooting steps attempt:

Update Address, Restart Thermostat, factory reset thermostat.

NOT ABLE TO UPDATE TIME MANUALLY.

[Kmax]

I tried all those things to no avail. Thank you for replying 

[EdwardT]

Hi folks,

Thanks for the update. I'd love to know more about this. What type of Nest Thermostat do you have? If you have the Nest Learning Thermostat or Thermostat E, could you try changing the address on the Nest App?

Thanks,

Edward

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Vsanche6]

Issue: Nest Thermostat is displaying two hours behind. Resulting with scheduling being delayed.

Troubleshooting steps attempt:

Update Address, Restart Thermostat, factory reset thermostat.

NOT ABLE TO UPDATE TIME MANUALLY.

 Model: 1.4

Software: 1.1 -11

[Mfmq]

I am having the same problem. I have a gen 3 thermostat with learning and am in Melbourne Australia. The thermostat constantly changes the time three or four times a day. It is incredibly frustrating and makes the device useless. I have reset, restarted, checked my address, location etc etc. nothing works. Can you please advise how to set the time manually so this won’t continue to happen.  Otherwise I will be forced to return the device. Thanks 

[Kmax]

I downloaded the Nest app and updated my address using the same gmail login that no used for the google home app and the time now displays correctly. Hope this helps

[Markjosephp]

Hi folks,

I'm sorry for the late reply. Having the thermostats show incorrect time is never ideal, especially when it affects the function of the temperature schedules. I'd be happy to take a look into this for you.

@Kmax, thanks for the help.

@Mfmq and @Vsanche6, were you able to try the step above? I'd be glad to hear from you — I'd like to make sure everything is working. 

Best regards,

Mark

[Kmax]

Edward, I did try all those things and my thermostat is still set to mountain time. I live in the central time zone. As a work around, I just adjusted for the time difference when I set up my schedules

[Kmax]

Thank you for replying. I did connect to the WiFi and checked for an updat and it has the latest software

[MiSd1655]

I have the same problem.  The Nest app and Google Home have the correct address and zipcode.  The time is not updating automatically. I have tried updating address, restart, update apps, etc. Nothing works. I go to settings, time/date, change the time, and a couple of minutes later it reverts to the wrong time, which is 4 hours ahead of EST. Have tried disconnecting wifi and reentering date and time in Nest and it still reverts to incorrect time. 

[Markjosephp]

Hi MiSd1655,

Thanks for posting, and I appreciate you trying to find a fix. Let's sort this out.

Do you mind me asking what type of Nest thermostat do you have? Here's your reference. Also, have you tried resetting it to its default?

Keep me posted.

Thanks,

Mark

[MiSd1655]

I have a Nest Learning thermostat. I have tried every suggestion given in this community forum to no avail.  The time is still 4 hours ahead of time, although the Nest app and Google Home have the correct address and zip code.

[Markjosephp]

Hello MiSd1655,

It's me again. Thanks for trying some ways. It appears that you've exhausted all the possible steps.

To further investigate this, please fill out this form so we can look for more options and let us know once you're done.

Thanks,

Mark

[Markjosephp]

Hi MiSd1655,

I'm checking back in to see if you were able to fill out the form above. I'd be glad to hear from you — I'd like to make sure everything is taken care of.

Best regards,

Mark

[MiSd1655]

I complete the form a few days ago. I received an email with a case # , indicating that the solution would be to reset the Nest to factory settings.

[Markjosephp]

Hi there,

Thank you for your patience with us, @MiSd1655. Your issue has been escalated to our upper support team, and I'm glad that we were able to reach you back with a step. You can continue the conversation there if you have further questions or concerns.

@Vsanche6, I'm checking back in. Were you able to fill out the form? I'd be glad to hear from you — I'd like to make sure everything is covered here.

Best regards,

Mark

[Vsanche6]

Yes, Thank you, Form has being submitted. 

[Markjosephp]

Hi Vsanche6

We got your form — thanks for filling it out.  Your issue has been escalated to our upper support team as well. Be on the lookout for an email from us in your inbox soon!

I'm going to be locking this thread in 24 hours. If you have any other concerns or questions, please feel free to create a new thread.

Best regards,

Mark