11-17-2021 03:09 PM
My handyman installed my thermostat and it's working. Now I need to enable it so my google app can see it. It's at my vacation home about 900 miles away so I'm not connected to that wifi network. How do I configure access remotely? thanks
11-19-2021 06:53 AM
You’ll need to be able to touch your thermostat to add it to your account in the app. This means that you won’t be able to add it remotely.
11-24-2021 08:05 PM
Can someone else do it for me? I live 2000 miles from my rental.
11-25-2021 10:55 AM
The device running the Google Nest or Google Home app, which controls your thermostat must be connected to the same Wi-Fi network as your thermostat.
05-02-2023 10:17 AM
We just left our Nest Thermostat 2 days ago and it's already offline. I assumed I would be able to reset it remotely, but can't find a single thing about how to do that besides taking it off my account. And then I have to be there to put it back on. How is this possible? That the device is not resettable or rebootable remotely? Am I missing something?
05-20-2022 09:45 AM
Accordingly, you cannot remotely control your thermostat from phone or via internet unless you're connected to same WiFi network as thermostat, that is your home network, in ALL cases. Is this correct? Essentially, this means you have no remote operation capabilityfor your home thermostat. Is this correct as well?
05-20-2022 12:25 PM
No, this just refers to setup. Once the thermostat is added to the appropriate app and connected to Wifi, you can control it remotely using the app.
02-01-2023 03:06 PM
Can handyman set up the Nest on his phone ( I assume it need to get username & password) then can log in the account and adjust it from far away ?
04-05-2023 11:27 AM
Yes you could give the handyman your login info (trust the guy?) and he/she could do the initial setup. Then you can control remotely from then on, as long as the Nest keeps connection with that wifi.
05-28-2022 08:46 AM
David,
My NEST learning thermostat (Gen 3?) is not connected to my home WiFi, but otherwise controls the house temperature. Since it was not setup to connect to home WiFi at setup, what steps do I need to take now to get it connected to home WiFi. Thanks
05-28-2022 01:06 PM
Follow these steps:
https://support.google.com/googlenest/answer/9223192#Learning-E
04-05-2023 11:25 AM
OK @marcusvictoriou @someguysNEST
I'm in same situation. Just had handyman set up new Nest Learning thermostat in my moms house on East Coast, and I'm here on West Coast. I guess i sorta understand the initial setup has to be on the same wifi network otherwise can you imagine the hacking/chaos/remotely freezing or melting people? Anyway, got my brother to go there, put Nest on his phone, use my login info, then he ran thru the setup once, and now I can control / troubleshoot her Nest Thermostat remotely across the country.> not sure why the Tech Support couldn't convey that info to you in a straightforward manner.