10-26-2022 09:46 AM
11-01-2022 11:21 PM
Hey Kansas46,
I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: Is this your first time setting up your thermostat? Are you getting an error message? How far is your thermostat from your Wi-Fi router? Also, what country are you located in?
Thanks,
Archie
11-07-2022 05:53 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
11-07-2022 06:27 PM
11-09-2022 07:33 PM
Hey Kansas46,
Thanks for getting back to us. Let's check — could you fill out this form and let us know once you're done?
Best,
Archie
11-10-2022 06:30 AM
Form filled out. Hope to get this issue fixed soon. Thanks.
11-10-2022 09:46 AM