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Nest Wi Fi connectivity

Estes12311
Community Member

My nest will not connect to wi fi anymore. It used to connect fine and my second unit upstairs has no problem connecting. I have gone through all the trouble shooting steps and no luck. ??

7 REPLIES 7

Crustacean
Community Member

I have the same problem…and impossible to get help from nest

Did you get any luck as I have the same problem. 

Jake
Community Specialist
Community Specialist

Hey all,

 

Apologies for the delayed reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having trouble with the connection to the Wi-Fi, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Crustacean
Community Member

Hi

Yes I still have the same issue - it is a w5 error saying that the thermostat has a fault and can’t connect to wifi

Morganb03
Community Member

Hello, I am dealing with the same issue. One day it was no longer connected and despite following all the instructions and restarting my wifi it does not recognize any available network. Please help!

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS