11-22-2022 01:03 PM
My nest thermostat is connected to the house Wi-Fi. But it will not connect with the nest app on my phone. It worked fine for several months. I have tried all of the normal steps to resolve: factory reset the thermostat, restarted the thermostat, reconnected it to the Wi-Fi, deleted and reinstalled the app. Perhaps this is a result of a recent iOS update? I’m running iOS 16.1. BTW, having the same issue the 2 nest protects. Any solution to reconnect the thermostat to the app?
11-22-2022 01:13 PM
I had a similar issue today. I think it was all down to a Google Server issue. I made the mistake of trying to re-boot everything rather than let it just sort itself out.
I also updated IOS today, but it is not down to that.
I think you will have to persist in resetting the thermostat and possibly the heatlink. There are different ways of resetting the thermostat (you can restart it, or factory re-set it - you want to 'restart it'). I found that two clicks on the thermostat followed by a longer single click did the trick.
Resetting the heating was far more troublesome when I couldn't get it to show a constant blue light, but this was eventually solved with the following link (see the contribution from pra_19_343):-
11-28-2022 02:55 PM
Hello folks,
I'm sorry for any inconvenience this may have caused. I did come across a useful article that provided some troubleshooting steps for when your thermostat is not connecting to the Nest app or to the Wi-Fi network. If it resolves the problem or if it still exists, please let us know.
Best regards,
Mark
11-28-2022 02:58 PM
I've done all this and it still won't connect.
11-29-2022 01:03 PM
Hello MrsStrahan,
I appreciate that you've tried to find a fix. Let's give these steps a whirl:
Please let me know if that helps, or if the issue still persists.
Thanks,
Mark
12-02-2022 02:57 PM
Hey there,
I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.
Thanks,
Mark
12-04-2022 01:47 PM
Hi all,
I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before I lock this thread in 24 hours.
Best,
Mark
11-22-2022 05:12 PM
I’ve had the exact same issue for the last 30 days. I removed both thermostats from my account and have reset the device several times. No trouble shooting step has worked for me. I’m ready to take a hammer to both of them at this point.
11-22-2022 06:11 PM
I am having this issue as well and have been for about 2 months now. I have one that is working just fine and is connected to the app the other won't connect at all. I even tried adding it to a different account and nothing.