Nest app will not connect with nest thermostat

[Bluemailboxboy]

My nest thermostat is connected to the house Wi-Fi. But it will not connect with the nest app on my phone. It worked fine for several months. I have tried all of the normal steps to resolve: factory reset the thermostat, restarted the thermostat, reconnected it to the Wi-Fi, deleted and reinstalled the app. Perhaps this is a result of a recent iOS update? I’m running iOS 16.1. BTW, having the same issue the 2 nest protects. Any solution to reconnect the thermostat to the app?

[bongo1]

I had a similar issue today. I think it was all down to a Google Server issue. I made the mistake of trying to re-boot everything rather than let it just sort itself out.

I also updated IOS today, but it is not down to that.

I think you will have to persist in resetting the thermostat and possibly the heatlink. There are different ways of resetting the thermostat (you can restart it, or factory re-set it - you want to 'restart it'). I found that two clicks on the thermostat followed by a longer single click did the trick.

Resetting the heating was far more troublesome when I couldn't get it to show a constant blue light, but this was eventually solved with the following link (see the contribution from pra_19_343):-

https://www.googlenestcommunity.com/t5/Nest-Thermostats/am-in-UK-and-and-struggling-to-pair-Nest-the...

[Markjosephp]

Hello folks,

I'm sorry for any inconvenience this may have caused. I did come across a useful article that provided some troubleshooting steps for when your thermostat is not connecting to the Nest app or to the Wi-Fi network. If it resolves the problem or if it still exists, please let us know.

Best regards,

Mark

[MrsStrahan]

I've done all this and it still won't connect.

[Markjosephp]

Hello MrsStrahan,

I appreciate that you've tried to find a fix. Let's give these steps a whirl:

1. Open the Nest app and create another structure. Here's your guide on how to add another home structure.
2. Ensure that the phone's Bluetooth and Wi-Fi are on and that no Bluetooth devices are connected.
3. On the thermostat. Go to Settings > Reset > Account Connection > Reset.
   1. This will disconnect it from the network.
4. Once rebooted. Reconnect the thermostat to the Wi-Fi network.
5. Go back to Settings > Nest App. Select either a QR code or an entry key.
6. Continue by adding the thermostat to the Nest App.

Please let me know if that helps, or if the issue still persists.

Thanks,

Mark

[Markjosephp]

Hey there,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Thanks,

Mark

[Markjosephp]

Hi all,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before I lock this thread in 24 hours.

Best,
Mark

[Sadie1]

I’ve had the exact same issue for the last 30 days. I removed both thermostats from my account and have reset the device several times. No trouble shooting step has worked for me. I’m ready to take a hammer to both of them at this point.

[MrsStrahan]

I am having this issue as well and have been for about 2 months now. I have one that is working just fine and is connected to the app the other won't connect at all. I even tried adding it to a different account and nothing.