Nest e thermostat won’t connect

[LL3]

I’ve been through the entire trouble shooter about 5 times. I’ve reset the thermostat, I’ve tried to connect to my phone’s hotspot, I even got a new router and it still won’t connect to Wi-Fi or the app. I’ve only had this ❤️ years. Any suggestions? Because I am about ready to just go with a different product. 

[aatienza]

Hey LL3,

Oh no! Don't give up on it yet. A few questions: what message are you getting when connecting your thermostat to your Wi-Fi network? How many Nest devices are offline? Can the device find or detect other networks? Also, what country are you located in?

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,
Archie