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Nest gen 3 failure of heatlink

Community Member



My Nest gen 3 suddenly stopped working. 

230v~ is available and goes in the heatlink but 12v isn’t coming out to the thermostat. 
The button only works when it’s USB powerd. 

I’ve bought it on 29 November 2019


Community Specialist
Community Specialist

Hi @Keijzer16. I'm sorry to hear you're experiencing this issue, but we'll sort this out together. Let's start with a few questions:


What type of Nest thermostat do you have?
Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many thermostats do you have?


Community Specialist
Community Specialist

Hi, I wanted to check in. Do you still need assistance? If so, make sure to check my colleagues message. 

Community Specialist
Community Specialist

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.