Nest learning thermostat can’t find any Wi-Fi

[JALAN055]

I am having the same issue with my nest learning

thermostat.  Screen goes black and it says no Wi-Fi. My downstairs nest is working fine and all other devices in my house are working.  I did everything, reset it reset my Wi-Fi and disconnected from the app and removed it and tried to add it back it in. It will not find any Wi-Fi. Had it for less than a year. 

[David_K]

Sounds like you've already tried some good steps. Google does have an article on how to troubleshoot this:
Nest thermostat is offline - Google Nest Help

[Jenelyn_O]

Hi there,

Thanks for reaching out and for being a step ahead of us. Charging your Nest Learning Thermostat for at least an hour using a micro USB charger might help. If your thermostat is encountering a low battery issue or no power, it will not be able to connect or detect any Wi-Fi network. Your thermostat's ideal battery level should be at least 3.7 above. You can check your thermostat power readout by going to Settings and  Equipment. 

I appreciate your help, @David_K.

Best,

Jenelyn

[Jenelyn_O]

Hi JALAN055,

It's me again! How's your Nest Thermostat? Were you able to charge it? Please let us know how it goes.

Thanks,

Jenelyn

[Jenelyn_O]

Hey JALAN055,

Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Regards,

Jenelyn