Nest network wi-fi error w5

[alexy21]

I tried my Google nest yesterday, but I got the wifi error W5.

After Googling around, I followed the guidance (link below) to reset and restart it, but it didn't work, per other posts, seems its a product flaw and I shall request a replacement, how can I get it?

https://support.google.com/googlenest/answer/9244715?hl=en#zippy=%2Crestart-your-thermostat%2Ccheck-...

[jj996]

I am having the same problem, I have tried everything advised and cannot get a connection. I am guessing I have a faulty thermostat too?

[alexy21]

I just got a replacement with google nest support

if your device is also a defective one and still in warranty, you can contact google support for a replacement

[GarrettDS]

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 

Garrett DS