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Nest password reset - nothing sent

cpk
Community Member

Hi all, 

changing all my passwords for extra security. Have Clicked on Password reset on Nest several times but have not received a reset email link.  Not in spam, not anywhere.  Has anyone else had this issue?  What to do?

 

thanks, 

CPK

2 Recommended AnswerS

Jake
Community Specialist
Community Specialist

Hey cpk,

 

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found a helpful article with more details on resetting your password. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

View Recommended Answer in original post

Jeff
Community Specialist
Community Specialist

Hi cpk,

I just wanted to jump in real fast to see if you saw Jake's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

View Recommended Answer in original post

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey cpk,

 

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found a helpful article with more details on resetting your password. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jeff
Community Specialist
Community Specialist

Hi cpk,

I just wanted to jump in real fast to see if you saw Jake's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Jeff
Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff