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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4663 Views
  • 0 replies
  • 5 kudos

thermostat starting ac instead of furnace

I have a 5 wire system coming into my nest thermostat. I am sure it worked for heating last year. This fall I turn it on to heat and the ac starts. If i go to emergency heat the furnace starts properly.

kupper by Community Member
  • 669 Views
  • 15 replies
  • 0 kudos

Nest stat not working (again)

Hi, my nest is not working again (second time in 12months I have a solid green light in the wiring centre. When I activate the stat the relay clicks but the boiler does not come on, if I press and hold the centre button it does not go to manual overr...

Fin by Community Member
  • 234 Views
  • 4 replies
  • 0 kudos

Current Wiring to new thermostat

How would this be wired? Down at the furnace the white wire is connected to the C lead at the circuit board. Where would the Blue wire get connected? 

29E3F5F4-5D88-46F3-BF31-24F8653C81F5.jpeg
MrCC by Community Member
  • 843 Views
  • 22 replies
  • 0 kudos

Heatlink error code H71 and no led light on the heatlink

Got Two thermostats and one is perfectly working (downstairs) and the other which is connected the room is not working , getting an error massage H71 it says cannot connect to the Heat link. Tried testing the electrics and all fine. Tried to reset as...

Google nest e display

Hello,is there a way to change temperature displayed so room temperature is in larger format...seems rather small and have to get fairly close to be able to read it?

Curtb by Community Member
  • 128 Views
  • 1 replies
  • 0 kudos

Nest E heat link

Heat Link won’t connect to thermostat. WIFI is perfect so no issue there. I’ve rebooted everything and started again, even put new lithium batteries in. Connected the thermostat to the APP with no problem. Get a code TH026 every time I try to connect...

MikeyC by Community Member
  • 105 Views
  • 0 replies
  • 0 kudos

New Thermostat

I am using the nest thermostat at both locations, the Google Home App is on my Samsung AOS2 phone, I am not saying it won't hold the same temperature. It is just the opposite, at location A I have a hold via eco for 56 degrees, at location B I want a...

mrelmo by Community Member
  • 365 Views
  • 7 replies
  • 0 kudos

Nest Thermostat not charging

I have a 1st generation learning thermostat which worked wonderfully until I upgraded to AT&T’s fiber optic. I don’t know if there is any relationship here, but since then the thermostat won’t (1) stay connected to the wifi and (2) won’t keep its cha...

EVC2022 by Community Member
  • 745 Views
  • 4 replies
  • 0 kudos

Nest thermostat warranty

Hello, I bought a Nest thermostat which no longer works but is still under warranty until November 2022, but I don't know how to contact the supplier (internet purchase)... I try to use this link https://support.google.com/product-documentation/conta...

regis by Community Member
  • 234 Views
  • 5 replies
  • 0 kudos
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