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Nest sensor won’t connect to WiFi

Connor
Community Member

Moved to a new house and bought a nest thermostat and brought an old nest sensor from an old house. Couldn’t get nest thermostat to connect to the nest app but it works in the Google home app. For the longest time my nest sensor wasn’t showing up in either app. Just noticed it is suddenly in my Google home app but won’t give a temperature reading. I click it and it says I need to connect it to my Wi-Fi. I try to and can’t find out how. I scanned the QR code and tried to add to nest app. Says I cannot without adding a nest thermostat. Frustrating. Please help

7 REPLIES 7

Markjosephp
Community Specialist
Community Specialist

Hello Connor,

 

I'm sorry to hear about the issues that you're having when trying to set up your Nest products. Let's sort this out.

 

To be clear, could you please tell us what type of Nest thermostat you have? Here's your reference to tell which you have. Also, is this a first time set-up? If so, try resetting your thermostat to default and attempting to add it back to the app.

 

I'll look forward for your response.

 

Best regards,

Mark

Hi there,

 

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Best regards,

Mark

Hi ,

I have the Nest thermostat according to the chart you reference and have not been able to use the advice given as a solution. Any way we can discuss over a quick phone call?

Markjosephp
Community Specialist
Community Specialist

Hi Connor,

 

Thanks for getting back to us and letting us know which version of Nest thermostat you have.

 

I'm sorry if you're having trouble adding it. It appears that you have a mirror-finished thermostat. Nest Temperature Sensors only work with the Nest Learning Thermostats and Nest Thermostat E. You might want to have a look at this article about the Nest Temperature Sensor and let us know if you need more help.

 

Best regards,

Mark

Jeff
Community Specialist
Community Specialist

Hi Connor,

I just wanted to jump in real fast to see if you saw Mark's latest reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Connor
Community Member

All good. Thanks Jeff

Jeff
Community Specialist
Community Specialist

Sounds great, Connor. I'm happy to hear that. I'll go ahead and mark this one as resolved soon. If anything else is needed before then, just let us know.


Thanks,
Jeff