12-13-2022 04:04 AM
The nest is stuck with a symbol of house and an arrow pointing on top, it won't pair at all. A trouble shooting error appears TD005, google have replaced the device with a new one and it still won't work. I've replace the heat link and even a new modem. Please can someone help
12-13-2022 08:15 AM
Hi there and thanks for reaching out. I'm sorry to hear that you're having troubles with your thermostat, but no worries — help is here. Could you tell me when it started happening? What troubleshooting steps have you done so far? Also, what country are you located in?
12-16-2022 02:50 AM
Hi @Tam41. Just checking in, did you manage to read the last message from my colleague?
12-19-2022 02:29 AM
Hi there, as you haven't replied, we're just gonna go ahead and close the case. Let us know if you need anything else. Have a great day ahead!
12-19-2022 02:31 AM
No the problem is not solved
03-01-2023 09:16 AM
We are now on our third nest E and still can not pair the thermostat with the heat link. We giving up with them.