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Nest thermostat E

Tam41
Community Member

The nest is stuck with a symbol of house and an arrow pointing on top, it won't pair at all. A trouble shooting error appears TD005, google have replaced the device with a new one and it still won't work. I've replace the heat link and even a new modem. Please can someone help 

4 REPLIES 4

AndaD
Community Specialist
Community Specialist

@Tam41

 

Hi there and thanks for reaching out. I'm sorry to hear that you're having troubles with your thermostat, but no worries — help is here. Could you tell me when it started happening? What troubleshooting steps have you done so far? Also, what country are you located in?

george_t
Community Specialist
Community Specialist

Hi @Tam41. Just checking in, did you manage to read the last message from my colleague?

GeorgeT

Vladut
Community Specialist
Community Specialist

Hi there, as you haven't replied, we're just gonna go ahead and close the case. Let us know if you need anything else. Have a great day ahead!
 

Tam41
Community Member

No the problem is not solved