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Nest thermostat W5 error

Logger
Community Member

My 3rd generation Nest learning thermostat has worked for over a year with no problems. But a few days ago it started showing W5 error code, it can't see my router and I repeatedly tried all the troubleshooting steps, restarted my router, entered username and password manually, factory reset the thermostat, but without success. Please help. Thank you.

3 REPLIES 3

davidking
Gold Product Expert
Gold Product Expert

This is a known issue. To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps.

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Thanks for answering @davidking

 

@Logger, sorry to hear about what's going on with your Nest thermostat. I appreciate that you've already went through these troubleshooting steps, too. Could you provide a photo of your thermostat's display showing the w5 code? Also, where and when was this bought as well as what country are you in?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

I'm checking back in ― let me know if you still need help with your Nest thermostat. 

 

Cheers, 

Melba