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Nest thermostat connectivity problem

Muyiwaped
Community Member

W5 error code 

3 REPLIES 3

MelbaDT
Community Specialist
Community Specialist

Hey Muyiwaped, 

 

Sorry to hear about your Nest thermostat as well as for the delayed response. I want to take a closer look at this. 

 

A few questions — what specific Nest thermostat is this? Have you tried restarting it if the code disappears and connects to your WiFi network? If yes but to no avail, what country are you in? Also, when and where was this bought?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in should you still need help here. Let me know by replying to this thread. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba