Nest thermostat wifi not working

[Jhorton1303]

Hello Forum I’m a little frustrated because my nest thermostat just stopped working on my nest app. It work when your at the device but that it. My Nest Thermostat reported "w5 error".   It does not even detect WiFi. I have tried all suggestions including  restarting and resetting both the router and Nest Thermostat. Charged it 100%. It still won’t work. My other 2 work fine. This one also worked..for about 6 months. Tried everything, just want my features back. Can’t connect to 1st floor controls from nest app.please help.

[David_K · Accepted solution]

The best thing to do is contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select an appropriate product or category, type a brief description of the issue, then click Next.
3. Click Other, then click Next step.
4. In the Resources section, click Next step.
5. Choose to get a phone call, call or chat with the team, depending on availability in your country.

As it mentions in the article, the best thing to do is have your thermostat’s serial number ready to give to the support agent before you call. To find your thermostat’s serial number, pull the display off the base and flip it over. The serial number is above the QR code on the back of the display. Be sure to mention to the agent you've already tried restarting the thermostat.