Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
@steve55, I'm checking in to make sure that you've seen Jake's response. If you have any further questions or concerns, please let us know before we close this thread in 24 hours.
