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Nest thermostats does not give heat after power outage

lindaxie2003
Community Member

My Nest thermostats did not give heat after power outage. I could still adjust temperature in the app, however the furnace did not respond. After turning off the power for furnace and then turned it on, it went back to normal.

Anyone knows what is the reason and how to fix the issue?

5 REPLIES 5

Ashepherdson
Platinum Product Expert
Platinum Product Expert

That sounds like when your power went out it knocked your furnace offline, it can happen, and you did the right thing by power cycling the furnace.  

lindaxie2003
Community Member

thanks for the reply. Do you know if this issue can be fixed? e.g. software updates?

Jake
Community Specialist
Community Specialist

Hey lindaxie2003,

 

Apologies for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey lindaxie2003,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey lindaxie2003,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake