New Thermostat with no Display

[Eg1]

I got a brand new Nest thermostat. When installing, the Nest display did come on when the battery tab was pulled, but now will not even with a change of batteries. It will not connect to the Google home app and I have never been able to connect it. Is it dead? Is there some way to test it? 

[EdwardT]

Hi Eg1,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your new Nest Thermostat. I'd love to know more about this and I have a few questions: 

• What type of Nest thermostat do you have?
• What batteries did you use for replacement?
• How is your Nest Thermostat wired?

You could also click on this link for some troubleshooting steps you could try to isolate the issue.

Thanks,

Edward

[EdwardT]

Hi Eg1,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Eg1,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward