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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4716 Views
  • 0 replies
  • 5 kudos

Something went wrong

I hate this NEST, I know why it was given to me. This thing is garbage! It's gone through more batters than my son's wireless controller. It always got a problem, and never stays connected. it turns my heat up on me! My house was at 72° and I couldn'...

Jlapan by Community Member
  • 513 Views
  • 10 replies
  • 0 kudos

Issues with Next thermostat genegation 1/2

My Nest thermostat suddenly went off line. Stated I had WiFi issues, which I did not. It asked to be linked to HeatLink which I hit by mistake and now I cannot get back to the screens I used to have access to. I went through the help and removed prod...

G133s0n by Community Member
  • 217 Views
  • 3 replies
  • 0 kudos

Nest disconnected from Wi-Fi after home app had an update

After Google home app had an update nest thermostat went offline. Went up to the house to troubleshoot. I restarted nest I did a factory reset and I restarted the router. I uninstalled home app reinstalled. Now I cannot connect thermostat to the home...

Rsojdak by Community Member
  • 465 Views
  • 6 replies
  • 0 kudos

goggle nest replacement

I would like to know how I can replace my goggle nest. I received an email that it could be replaced

mfannin by Community Member
  • 546 Views
  • 9 replies
  • 0 kudos

Neat thermostat

 can anyone tell me if the nest is compatible with these wires. Any chance you know the configuration ?? Thanks in advance

B8A18C78-B099-40DB-82BF-4CE399D11BB1.jpeg

Cannot connect to the wi-fi

I have read several post on having connectivity issues for the nest thermostat. I have tried all of the troubleshooting from factory resets to checking the voltage. My nest thermostat will not the Wi-Fi account on my house or hotspot on my phone.I’m ...

Lbunn27 by Community Member
  • 386 Views
  • 6 replies
  • 0 kudos

Nest Gen3 not connecting to wifi

Best Gen 3 has just stopped connecting to Wi-Fi. It can see the networks available but won’t connect to them. All other devices connect successfully to the networks. I have carried a network reset and full reset but to no effect.

Hainsworp by Community Member
  • 721 Views
  • 15 replies
  • 0 kudos

Information on data download for Nest Thermostat

Is there a webpage providing details for the .csv file that I receive when I download my Nest Thermostat history data. I have been looking for multiple days for a simple listing of what this information contains. All of the help and community links h...

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