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New thermostat heating when on cool

Whippoorwill
Community Member

Just installed new thermostat and it heats when set on cool

need help on either set up or wiring

3 REPLIES 3

EdwardT
Community Specialist
Community Specialist

Hi Whippoorwill,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

 

  • What type of Nest Thermostat do you have?
  • How is your Nest Thermostat wired?
  • How is your previous thermostat wired?

Looking forward to your response.

 

Thanks,

Edward

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you managed to see Edward's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake