No partner connection

[ChrisH2]

My Nest thermostat was not connecting to Alexa. I deleted the "Partner Connection", thinking it would reset. Now It doesn't show my partner connection. Should I reinstall Google Home?

[AriefAnshori]

Hi ChrisH2,

If you have deleted the "Partner Connection" between your Nest thermostat and Alexa, and it's not showing up anymore, it may be necessary to set it up again. Reinstalling the Google Home app may help, but there are a few other steps you can try before doing so:

1. Restart your Nest thermostat
   Sometimes, restarting the Nest thermostat can help to resolve connectivity issues. You can do this by going to the thermostat settings and selecting "Restart."

2. Check your Alexa device
   Make sure that your Alexa device is working correctly and connected to the internet. You can try restarting the device and checking its Wi-Fi connection.

3. Reconnect your Nest thermostat to Alexa
   To reconnect your Nest thermostat to Alexa, you will need to follow the setup process again. Open the Alexa app, go to "Skills & Games", and search for "Nest". Enable the Nest skill and follow the on-screen instructions to reconnect your thermostat.

If these steps do not work, you may want to try reinstalling the Google Home app. Keep in mind that you will need to set up your Nest thermostat and reconnect it to Alexa after reinstalling the app.

[Jenelyn_O]

Hi there,

Thanks for reaching out. I just want to confirm if you were able to try the steps provided by AriefAnshori? Please let me know if that helps or if you still have any questions or concerns, as I'll be willing to assist you further.

I appreciate your help, @AriefAnshori.

Best,

Jenelyn

[EmersonB]

Hey everyone,

@ChrisH2, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, AriefAnshori and Jenelyn.
 
Thanks,
Emerson

[Jenelyn_O]

Hi folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn