No wifi for 3 weeks and no help.

[Bry]

Hi can someone give me some advice, my nest thermostat wont connect to wifi, I've had no help on here for over 2 weeks, do I pay someone to come and disconnect it so I can try to return it to the shop, I've owned it for 6 months tho. 

Thanks.

[Frustratedddd]

UK?

[Bry]

Yes uk.

[Frustratedddd]

Here is a very simple answer, that will solve your problem.

Ring Nest.

[jajaswanie]

How?

[Frustratedddd]

Are you really serious?

Try a simple search, I would try this for a start

Google Nest Contact Number or Google Nest Number or Google Nest Phone

[Ashepherdson · Accepted solution]

fill out this page steps 1 and 2, step 3 will give you options to either call, or be called, or chat. 

https://support.google.com/googlenest/gethelp?hl=en

[CristianC]

Hello again. Just checking in. How's it going with your thermostat? 

[AlexD]

Hi. Since there has been no further reply I will go ahead and lock this thread. 

If anything else comes up that we can assist with make sure to reach out to us on any of our support channels. 

Best regards,

AlexD.

[CristianC]

Hey @Bry,

Thanks for reaching out. I'd love to help. Do you see any messages on the thermostat display?

[Bry]

Thermostat has lost connection and wont  reconnect to wifi network, it's not finding any wifi network at all even after following all steps to reset the device/settings and router.

[David_K]

I'm assuming you've already tried all of the steps in this help centre article?

Nest thermostat can’t find the Wi-Fi network

[Bry]

Yes, it's been like this for 8 days now, I've tried all the steps in that article and still wont pick any wifi networks up. Other devices placed in the same location pick up my wifi plus several others so its definitely not interference.

Thanks for the reply. 

[David_K]

Appreciate you confirming that. To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps.

[Kmj]

I am having the same issue and it’s getting cold here!

two of my thermostats are fine but the third just cannot find my network

[Bry]

I had an online chat with nest support and they went through all possible ways to get it to connect which I'd already done so they have sent me a replacement device which has connected instantly. 

[kayravi]

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[Bry]

Hi I've not recieved any further response to this issue, is there something else I can do?

[David_K]

Nothing else you need to do. Let me try and check in on where things are.

[Torque]

I'm fixing to hire the geek squad.

[Jake]

Hey all,

Apologies for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble connecting your device to the WiFi from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[kayravi]

Hi Jake-

i tried all the options by resetting the nest, restating the router and all. But still I am not able to connect to the wifi. All other devices are connected with wifi. This nest not able to find the any wifi network. Kind of stuck now. Could you please suggest what to do?.

Thank you

Ravi