Non-responsive Nest Thermostat

[rgaila]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Rob Gordon 

I have a nest learning thermostat that periodically shuts down and becomes non-responsive. The display is blank with just a green blinking light at the top. I have tried pressing and holding for 10 seconds to reset; that doesn’t work. I have also removed from the wall and charged with a usb charger for 3 hours. The device did not turn on after charging. This has happened twice before and after a few days of being left alone, the device reset and then worked fine for a few days. 

According to the technical data online, the battery was charged to 3.8v when it went offline last night. 

Any additional troubleshooting that I should do? Or is the device just in need of replacement? It’s only a few years old so a little disappointed.

[rgaila]

Hi Rob, 

Thanks for reaching out to us and welcome to our community! Sorry to hear about your non-responsive Nest; that sure is an inconvenience! I'm happy to look into this for you. 

A blinking green light near the top of your Nest thermostat's display means that it's updating the software, starting up or restarting. Typically, this will only last a minute or two. Once your thermostat has finished starting up, it will turn on so you can use it. 🙂 

Let us know if you have any other questions! We're here to help. 

-From Ai, Community Specialist.

[cntyheat]

Why can’t I invite people under Nest.  I do NOT want to migrate to googles restrictions.  What’s so hard about that?  Ruined Nest cameras

[Rkspiller]

My nest is doing all of the about but never turning on for more than one minute. I have tried resetting it I have tried plugging it to the wall for a 3+ hour charge. Nothing is making it work the way it did when we bought it

[JB14]

My thermostat after being charged via USB and has started up will then only hold the charge for 10 minutes then it shuts down again.  I've left it charging to the USB for days and it still will not hold a charge.  What's going on?  

[JB14]

Also, I know it is the NEST unit itself and not the wall mount b/c I have another NEST thermostat in another part of my house and when I swap them out, the "broken" doesn't work in the other location either.

[cntyheat]

It was all fine before Google messed with it.  Drop this Migrate crap and leave Nest alone

[JB14]

Mine is doing the same thing.  Only turning on for 10 minutes at most and then shuts down.