Not able to connect to Nest Thermo

[Ksdhariwal]

Failed to add Nest Thermostat E to account

There was a problem adding the thermostat to your Nest Account. TD008(4060)

[Ksdhariwal]

On the Thermostat, wifi is connected, but not able to add it to the Nest app on my iPhone

[David_K]

Hi @Ksdhariwal 

First make sure you're using the latest version of the Nest app by checking the App Store for updates, then try these steps:

1. On the thermostat, go to Settings > Reset > Account connection. If you don't see this option, you'll need to select All settings.

2. Follow the setup steps: Add your Nest thermostat to the Nest app - Google Nest Help

The QR code and setup key are in the settings on the thermostat itself and are not printed on the device.

[Ksdhariwal]

Hi @David_K 

Thanks for the response.

I tried all the points you mentioned, reinstalled the app on the iPhone, reset all the settings on the thermostat, and even restarted the router many times. It has not resolved the issue.

But then I followed one Th advice feomthe forum and tried everything on my old iPhone and it worked somehow.

[Patrick_Caezza]

@Ksdhariwal 

Are you sure you have a Nest Thermostat E (white display) and not the Google Nest Thermostat (mirrored display)? The E is only available through a Nest Pro.

If you do have the Google Nest Thermostat (mirrored), it can only be added to the Google Home app.

[Ksdhariwal]

@Patrick_Caezza 
I have two Nest Thermostat E (white display) units, and I can only add them after introducing a new device (iPad), but I cannot add them on my iPhone 16 Pro. 

However, after adding them in the NEST app on the iPad, they are also available on the iPhone.