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Old phone number linked to Nest account

drosselbande
Community Member

Hello,

first of all is there a hotline I can call???

I need to reset the password for my nest account. My nest account is linked to my google account. I cannot receive the confirmation code to change my password since my nest account is still linked to an old (german) phone number. I don't live in Germany anymore and I don't have access to this old phone number. I have updated my new US phone number in my google account but Nest is still sending the code to old number.

What can I do and no, complete Nest reset is NOT an option! Nest sends the code to my old number, therefore somebody can look it up in the system and change/ delete it.

Thanks,

Guido

Guido Droessler
5 REPLIES 5

Frustratedddd
Community Member

Yes there is a contact number, just search for Google in your browser, and what your looking for.

lucianleewilson
Community Member

I had my nest account on old phone don't have that phone anymore it's saying my nest camera is logged in on another device what can I do 

Hey folks, 

 

Appreciate your answer, Frustratedddd. 

 

Sorry for the delayed response, drosselbande. Do you still need help with this? If yes, you may reach out to our support team for real time support via phone, chat or social media here: https://bit.ly/3adTfGB Just be sure to select the right country you are in at the bottom of the page. 

 

lucianleewilson, I'm afraid that you might need to reset that Nest camera to it's default settings so that it will be disassociated from the Nest account where your old phone number is connected to. That way, you will be able to set it up to another working account. What type of Nest camera do you have so I can provide you the step by step guide to reset it?

 

Best, 

Melba

Ryan_G
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Google Nest Community. 

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

 

Hope this helps!

 

Kind regards,

Ryan


 

Tracyaskew
Community Member

Deleted my old phone number