Remove Temp Sensor from pre-migration

[snkbrown]

I need some help to remove a temperature sensor from my old Nest account.  I just migrated to the Google.com account and had to add all my existing thermostats and Protects.  When I tried to add the temp sensor, the app says it is still associated with the old Nest account.  I already tried removing the battery to reset the sensor.

[David_K]

You need to leave the battery out for at least 48 hours. After that time it should let you set it up again.

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the delay. Removing your Nest Temperature Sensor batteries for 24-48 hours is a way for you to factory reset it. Once done, try to set it up again to the Nest app. If you encounter issues during or after setup, you can visit this support article for troubleshooting steps.

I appreciate the help, @David_K.

Best,

Jenelyn

[Jenelyn_O]

Hi snkbrown,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Jenelyn_O]

Hey snkbrown,

Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Regards,

Jenelyn