Removed Nest thermostat from Google home and cannot add back

[Amgordon]

I’ve had 3 nest thermostats in my home all connected to my Google home app no problem. The upstairs one was offline so I went through troubleshooting and removed it from the app. Unfortunately everything I’ve tried to add it back has failed. It says it’s connected to Wi-Fi and connection is good. I have tried adding using existing works with Google option but nest doesn’t appear in the list. I’ve tried adding new device and using the already installed option. I enter code (have also tried QR code) and it just doesn’t seem to find anything - it looks then just comes up with nothing. Need to get this back on…

[Amgordon · Accepted solution]

In case anyone else has this issue, I called support - with the nest 2020 thermostat only way to add it back to app is doing factory reset. Be sure to take note of wiring in the equipment section before doing the reset 

[Ryan_G]

Hi Amgordon,

Thanks for bringing this up to us and it's great to hear that you were able to add your Nest thermostat back to the app. 

Also, thank you for sharing these tips here in the community as it will be a great help. If you have further questions, let us know by sending us a reply to this thread and we'll be glad to assist you.

Best regards,

Ryan

[Ryan_G]

Hey Amgordon,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba