12-21-2022 01:01 AM
We moved into our house in 2018 and the Nest E thermostat was already installed.
I spent four hours on the phone to support yesterday with support. Twice we thought it was fixed, but it wasn’t.
Housegusts are due on Friday.
Any help would be appreciated!
12-23-2022 03:53 PM
Update:
I still can’t get the fan to stop, but when I pull off the display, it does. So the problem is clearly with the Nest.
Anyone out there?
12-23-2022 05:59 PM
Hi ELL2,
Thanks for reaching out. I see that you already tried some steps to resolve this. We'd like to know more about this. Please fill out this form so we could investigate further.
Thanks,
Edward
12-23-2022 09:46 PM
Thanks for reaching out. I decided to try disconnecting the *OB heat pump wire this afternoon and it seems to be working now. I don’t understand why it worked with that wiring all these years, and then didn’t. But the fan now seems to be syncing with the heat now and not running continuously.
Still wondering if there was a firmware or software update recently.
12-28-2022 03:56 PM
Hi ELL2,
Thanks for the update. I'm glad to hear that you were able to find a work around. Please observe it for now and let us know if anything comes up.
Thanks,
Edward
01-02-2023 10:27 AM
Hi folks,
Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.
Best,
Mel
01-03-2023 11:17 AM
Hi everyone,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread after 24 hours.
Thanks,
Mel