Set up process get stuck

[Trixi]

I’ve restarted my thermostat and it continues to get stuck on the screen that says where do I want to put it in my house, e.g. hallway. I click on hallway and nothing happens and I can’t click off that screen. What do I do next?

[Troubleshoo]

Same here

[Tara_TX]

I have the same problem. Gen 3 thermostat (installed by technician with new AC unit), iPhone 12, IOS 16.5.1. App hangs when I enter “hall” when prompted for where it is located in my house.

[Troubleshoo]

Try waiting a VERY long time. Worked for me on both the lock and thermostat after I realized that was still working in very slow motion

[OH1O]

Thank you.  Patience is a virtue.  Waiting it out worked.

[zoeuvre]

Hi folks, 

Thanks for bringing this to our attention, and I'm sorry to hear about the situation. Please follow the steps below:

1. Uninstall the Nest app, then reinstall it again.
2. Sign in to your account.
3. When you encounter the same situation, wait for 5 minutes, then check if it will proceed.

Let us know if that works.

Best,

Zoe

[Dan_A]

Hello again,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,

Dan

[Trixi]

Yes I did that, it took three minutes and 40 seconds before it loaded. All is well now. Thank you for your follow up

[Alex_S]

Hi everyone,

We’re glad that it’s all set. Thanks for doing the suggested steps. 

@Tara_TX, were you able to complete the set up? 

Regards,
Alex

[Alex_S]

Hi there,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,
Alex

[Alex_S]

Hey,
 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Kind regards,
Alex