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Setting up new device can’t get it on WiFi or on app

Ryanlang
Community Member

Installed nest device and can not get it set up on the WiFi or app. 

6 REPLIES 6

Scooter1
Community Member

Is it asking you to connect to a wifi network but failing during the process? Either before you have finished inputting the password or while connecting after password is input?

Markjosephp
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out.

 

@Ryanlang, I'm sorry for the trouble this may have caused you — let's see what's going on. A few questions: 

 

  • What type of Nest Thermostats you're trying to add?
  • During setup, are you receiving any message codes or reports?
  • What steps have you done so far?

 

@Scooter1, thanks for the assistance.

 

Best,

Mark

Markjosephp
Community Specialist
Community Specialist

Hi Ryanlang,

 

I just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

 

Thanks,

Mark

Actually, I was asking because I had a similar problem that I finally resolved. But I appreciate the kudos.

Markjosephp
Community Specialist
Community Specialist

Hi Scooter1,

 

Thank you for responding, and I'm happy to hear that you were able to resolve the issue with adding your Nest Thermostat to your WiFi and on the App. If there’s anything else I can help you with, please let me know.

 

Regards,

Mark

Hi everyone,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Mel