TH013 (4096)

[Silvesterz612]

Please help! Having this error code come up each time I try to link the thermostat to the heat link.

[CristianC]

Hi there,

Thanks for reaching out. Here are some steps you can try:

1. Turn off all the devices in the room that are using Wifi or Bluetooth.
2. Reset the thermostat by pressing it quickly 2 times and then press and hold the display for 5 seconds.
3. Reset the Heat Link by pressing its button 1 time to wake it up and then press and hold for 15 seconds.
4. Power cycle your phone.
5. Open the Nest app and create a new home structure.
6. Enable airplane mode on your device and then enable your Bluetooth and Wifi.
7. Add the thermostat to your new home ( you can also try to add it without scanning the QR code ).

Let us know how it goes.

[Namwen89]

I am having this exact issue! I’ve followed all the troubleshooting including your advice above. I’ve been at this hours now. Reset EVERYTHING I can think of the thermostat still won’t connect to the heat link!! 

[Namwen89 · Accepted solution]

Figured it you need to make sure your able to change your WiFi router to 2.4GHz and not 5GHz. Even though I have the option of both the setup wouldn’t connect to I hade to manually spit these in my router settings so I could choose when selecting the WiFi network.

[Silvesterz612]

Thankyou so much! It worked! 

[AnaM]

Hey @Namwen89  and @Silvesterz612,

I'm glad to hear your issue is sorted now. If you need anything else, let me know.

[AnaM]

Hey there, 

Since I haven't heard from you yet and the issue has been resolved, I'll lock this thread. If you need anything else you can reach out to us on one of our Support channels and we'll gladly help.